Privacy Policy

RouteOne Work Management · Last updated: October 1, 2026

At Route One GO, accessible from https://routeonego.com (the “Site”), and in RouteOne Work Management, accessible from https://wms.routeonego.com (the “App”), both of which are operated by Route One Go Inc. (“Route One GO,” “we,” “us,” or “our”), one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Route One Go Inc. and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies to our online activities and is valid for visitors to our website and users of the App with regard to the information that they shared and/or collected on our website or in the App. This policy is not applicable to any information collected offline or via channels other than this website and the App.

Google user data. If you connect a Google account to RouteOne Work Management, section 03 explains exactly what we access, why, and how it is protected. Google user data is used only to provide the App features you choose to use. It is never sold, never used for advertising or marketing, and never used to develop, improve or train artificial intelligence or machine learning models. Where any other section of this policy differs from section 03, section 03 governs for Google user data.

01. Consent

By using our website or the App, you hereby consent to our Privacy Policy and agree to its terms.

02. Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you are applying for a job or getting a quote with Route One Go Inc./Route One GO, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

When you create an account in the App, we collect your name, email address and password, the organization you belong to, and the content you and your team add to the App, such as projects, tasks, comments and attachments.

03. Google user data in RouteOne Work Management

Connecting a Google account to the App is optional. Each connection is made by an individual user, for their own Google account, and only when that user chooses a feature that needs it. Google asks for your consent on its own screen before we receive any access.

What we access and why

• Basic profile (OpenID, email address) — to identify which Google account you connected and to show “Connected as” in the App.
• Gmail, read-only (gmail.readonly) — when you choose to link an email conversation to a task, we search your mailbox with the text you type so you can find that conversation, and we then read the messages of the one conversation you select, so that it appears on the task. When you open that task, we check the linked conversation for new messages. We do not scan, index or bulk-read your mailbox. Messages are marked as read inside the App only, never in Gmail.
• Gmail, send (gmail.send) — when you write a reply inside a task and press Send, we send that reply from your own address into the linked conversation. We never send email you have not written and sent yourself.
• Google Drive, per file (drive.file) — when you pick a file in Google’s own file picker, we download that one file so it can be attached to a task. We can access only the files you pick and cannot see the rest of your Drive. Google Docs, Sheets and Slides are saved as PDF copies.

What we store

• Your Google account ID and email address, and the OAuth access and refresh tokens Google issues. Tokens are encrypted at rest with AES-256-GCM and are never shown to other users.
• For a conversation you link to a task: its subject and, for each message, the sender’s name and email address, the To and Cc lines, the message body, the date it was sent, and the names and sizes of its attachments. The attachment files themselves stay in your mailbox and are not copied.
• For a Drive file you pick: a copy of that file, stored as an attachment on the task.

Who can see it

A linked conversation and an attached Drive file are visible to members of your organization in the App who have access to that task, because sharing them with your team on the task is why you linked them. Only the person who linked a conversation can reply to it or unlink it. Route One GO personnel do not read your Google user data, except where you ask us to (for example, for a specific support request), where it is necessary for security purposes such as investigating abuse, or where it is required to comply with applicable law.

How we use it — and how we never use it

We use Google user data only to provide and improve the user-facing features described above, which you can see and use in the App. We do not:

• sell Google user data, or transfer it to data brokers or information resellers;
• use or transfer it for advertising, including personalized, retargeted or interest-based advertising;
• use it for marketing or promotional messages, analytics about you, or demographic profiling;
• use it to determine creditworthiness or for lending purposes;
• use, transfer or sell it, in raw, aggregated, anonymized or derived form, to develop, improve or train artificial intelligence or machine learning models, whether our own or anyone else’s.

No AI or machine learning

RouteOne Work Management does not send Google user data to any artificial intelligence or machine learning service, model provider, gateway or aggregator, and does not process it with any AI or machine learning model. The App’s task summary feature is produced by deterministic, rule-based software running on our own servers; it selects and formats facts already present on the task, and no language model is involved.

Sharing with service providers

We transfer Google user data only to the infrastructure providers that host the App and store its files on our behalf, under confidentiality and security obligations, solely so we can provide the App. We may also disclose it if required by applicable law, or as part of a merger, acquisition or sale of assets, in which case the recipient must continue to protect it as this policy describes. We do not share it with anyone else.

Security

Google user data is transmitted only over encrypted connections (TLS). OAuth tokens are encrypted at rest. Access to production systems is limited to authorized personnel who need it to operate the App.

Disconnecting, retention and deletion

• You can disconnect your Google account in the App at any time. Disconnecting revokes our access at Google and deletes your stored tokens immediately. You can also remove the App’s access from your Google Account at myaccount.google.com/permissions.
• A conversation you linked stays on its task until you unlink it or the task is deleted, so that your team keeps the context it was linked for. Drive files you attached stay on the task until the attachment or the task is deleted.
• You can ask us to delete any Google user data we store, or your entire account, by emailing help@routeonego.com. We will permanently delete it within 30 days, except where we are required by law to keep it.

Limited Use

RouteOne Work Management’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

04. How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and the App
• Improve, personalize, and expand our website and the App
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

The uses listed in this section do not apply to Google user data. Google user data is used only as described in section 03, and is never used for analytics, for developing other products, or for marketing or promotional purposes.

05. SMS Communication Policy

Route One Go Inc. (Route One GO) may use the phone number you provide to send SMS text messages or push notifications related to our services. By providing your phone number, you consent to receive these messages.

Your Privacy Matters to Us:

The phone number and consent for SMS communications you provide will not be shared with third parties or affiliates.

We are committed to safeguarding your information and ensuring it is used solely for the intended purpose of delivering service-related messages.

If you have any questions about this SMS Communication Policy or our overall privacy practices, please contact us via the details provided in the "Contact Us" section of this website.

06. Log Files

We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Log files do not contain Google user data, and Google user data is never used for these purposes.

07. Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Route One Go Inc..

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our website, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that We have no access to or control over these cookies that are used by third-party advertisers.

This section applies to the Site only. RouteOne Work Management does not display advertising and does not use advertising cookies, and no advertising partner receives any information from the App or any Google user data.

08. Third Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

09. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. SMS Communication and Customer Information Security

Route One Go Inc. (Route One GO) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with industry standards, including the Telephone Consumer Protection Act (TCPA) and the TCR (The Campaign Registry) guidelines for SMS communications.

1. Information We Collect

We may collect the following types of personal information from you when you interact with our website or services:

• Contact Information: such as your name, email address, phone number, and mailing address.
• SMS Preferences: your opt-in status and preferences regarding SMS communications.
• Transactional Data: details related to your interactions with us, such as service requests, purchases, and communications.
• Device Information: including IP address, device type, and browser type for enhancing website performance and security.

2. How We Use Your Information

We use the personal information collected from you for the following purposes:

• To provide and manage services, including SMS notifications for order updates, service reminders, promotions, and other relevant communications.
• To comply with legal requirements, including TCR guidelines for SMS communications.
• To improve our services and customer support.

Your phone number will only be used for SMS outreach after obtaining your explicit consent. You may opt out of SMS communications at any time by replying STOP to any message or contacting our support team.

3. SMS Communication and Security Measures

To ensure the security of customer information used for SMS outreach, we adhere to the following practices in compliance with TCR guidelines:

• Data Encryption: Personal information such as phone numbers is encrypted both in transit and at rest, ensuring it cannot be accessed by unauthorized parties.
• Access Control: Only authorized personnel with a legitimate business need have access to customer information.
• Audit Logs: We maintain audit logs of access to customer data to monitor any unauthorized access or changes.
• Third-party Compliance: If we use third-party service providers for SMS communications, they are required to comply with TCR security standards and regulations for handling customer data.
• Opt-in and Opt-out Management: We follow industry-standard opt-in/opt-out practices, ensuring that customers are always in control of the SMS messages they receive from us.

4. Customer Data Protection

We take the protection of your data seriously and implement a range of physical, electronic, and procedural safeguards to ensure that your personal information is secure. Some of these security measures include:

• Secure Servers: We use secure servers and firewalls to protect against unauthorized access, loss, misuse, or alteration of your data.
• Data Minimization: We only collect and retain the personal information necessary for delivering our services and fulfilling legal obligations.
• Regular Audits and Updates: Our systems are regularly audited to identify vulnerabilities and updated to protect against emerging security threats.

5. Your Rights

You have the right to:

• Access the personal information we have collected about you.
• Request Correction of any inaccurate or incomplete information.
• Withdraw Consent for SMS outreach at any time.
• Request Deletion of your personal information, subject to legal requirements.

To exercise any of these rights, please contact us at help@routeonego.com.

6. Third-party Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your personal information with trusted third-party service providers who assist us in providing our services (e.g., SMS messaging services) under strict confidentiality agreements and only for the purposes outlined in this policy. Google user data is shared only as described in section 03.

7. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and if they are significant, we will notify you by email or SMS.

Contact Us:

If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at help@routeonego.com.

12. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Route One GO does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. If we ever want to use Google user data in a way not described in section 03, we will first ask for your explicit consent.

This Privacy Policy is issued by Route One Go Inc., the entity responsible for the collection and processing of personal information described in this Policy.

14. Contact Us

If you have any questions or suggestions about our Privacy Policy, you can contact Route One Go Inc. (operating as Route One GO) at help@routeonego.com.